Customer Service Technician
About the role
The Customer Service Technician is responsible for driving to and from healthcare locations to complete delivery and equipment management tasks for a district office, including customer delivery and pick-up of medical equipment; processing, cleaning, inspecting, and testing equipment including inventory maintenance.
Responsibilities
- Safely load, secure, and deliver medical equipment to customers.
- Retrieves equipment from customer locations, safely transporting the equipment back to the office.
- Educate and engage customers at the time of delivery, keeping customers informed on the features and functionality of the equipment.
- Complete all paperwork and data entry accurately and in a timely manner to ensure accurate documentation for billing, inventory, and regulatory compliance.
Requirements
- Be 21 years of age or older, with high school diploma or equivalent.
- Hold a current, valid, and unrestricted driver’s license.
- Must have a safe driving record based on Agiliti policies.
- Have customer service experience.
- Prior work experience in hospital setting is helpful.
- Have basic computer skills.
- Willing to work flexible hours, including evenings, weekends and holidays, as well as emergency off-hours as required to support a 24/7 schedule.
- Able to lift and/or push up to 75 pounds.
- Able to stand and walk for long periods of time.
- Able to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time.
Qualifications
None specified.
Skills
None specified.
Benefits
Health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs.
Pay
This range represents the low and high ends of the Agiliti pay range for this position. This base pay range information is based on the market locations shown. For sales positions, this range combines the base salary and the target incentive pay. The actual pay offered may vary depending on several factors including geographic location, experience, job-related knowledge, skills, and related factors. Dependent on the position offered, short-term and/or long-term incentives may be provided as part of the compensation.
Schedule
Flexible hours, including evenings, weekends and holidays, as well as emergency off-hours as required to support a 24/7 schedule.