Customer Service Tech I-FO

About the Role

Uniti’s team of Customer Service Technicians are vital team members who represent our leading telecommunications brand that connects homeowners, small business, enterprise, and carrier partners across the United States. Our team of Customer Service Technicians care about technology and connecting customers to products they value. Through providing technical expertise and customer support, our Customer Service Technicians create meaningful connections with customers that create long-term relationships.

Responsibilities

• Install and repair residential and business communications services including telephone, internet, and video.
• Train and work with tools and test equipment to provide service of multiple different technologies and network designs.
• Recommend products and services that resolve customers' communications needs.
• Work in both buried and aerial plant requiring pole climbing and ladder skills.
• Safely operate and maintain clean and organized company service vehicle.
• Work in both inside and outside environments.
• Complete necessary safety training and follow safety standards and regulations.

Requirements

• Basic technology and math skills.
• Valid driver’s license and safe driving record.
• Ability to distinguish colors in use of color-coded cable.
• Ability to use equipment with maximum load capacity of 275 lbs.
• Ability to lift up to 50 lbs, capable of working aloft.
• Ability to successfully complete required safety training.
• Ability to work assigned schedules and extended hours including day, evening, weekend, and holiday hours.
• Ability to respond to after hour callouts.
• High School Degree or GED equivalent.

Preferred Qualifications

• Customer service or sales experience.
• Certifications or training directly related to the position.
• Two-year technical degree in computers or electronics, or the equivalent in work experience.

Physical Demands

• Physical Tasks:
  • Standing Continuously: 67-100%
  • Walking Continuously: 67-100%
  • Sitting Occasionally: 0-33%
• Driving:
  • Car: Occasionally: 0-33%
  • Van: Continuously: 67-100%
  • CMV: Occasionally: 0-33%
• Climbing: Continuously: 67-100%
• Bending: Continuously: 67-100%
• Crouching: Continuously: 67-100%
• Pushing-Pulling: Continuously: 67-100%
• Carrying: Continuously: 67-100%
• Reaching Above Head: Continuously: 67-100%
• Lifting-Lowering:
  • >1-15 lbs.: Continuously: 67-100%
  • >15-30 lbs.: Continuously: 67-100%
  • >30+ lbs.: Continuously: 67-100%
• Repetitive Hand Action:
  • >Medium Dexterity: Continuously: 67-100%
  • >Fine Manipulating: Continuously: 67-100%
• Operate Foot Control: Occasionally: 0-33%
• Audio Visual Needs:
  • Hearing: Continuously: 67-100%
  • Near Vision: Continuously: 67-100%
  • Far Vision: Continuously: 67-100%
  • Peripheral Vision: Continuously: 67-100%
  • Depth Perception: Occasionally: 0-33%
  • Color Discrimination: 34-66%
• Exposures to:
  • Cold: Frequently: 34-66%
  • Heat: Frequently: 34-66%
  • Dampness: Occasionally: 0-33%
  • Heights: Occasionally: 0-33%
  • Vibration: Occasionally: 0-33%
  • Skin Irritants: Occasionally: 0-33%
  • Lung Irritants: Dust: Occasionally: 0-33%, Fumes/Gases: Occasionally: 0-33%
• Equipment Used in Job Performance/Working Environment: Test Equipment, Ladders, Climbing Hooks, Hand and Power Tools, Van
• Types of Driver’s License Required: Driver’s License

Benefits

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.