Customer Service Tech - Fort Worth North

About the role

D.R. Horton, Inc., the largest homebuilder in the U.S., is seeking a Customer Service Technician to maintain an elevated level of customer satisfaction among homeowners. This role involves facilitating all customer warranty requests, either by making the actual repairs or scheduling subcontractors to make repairs, and proactively resolving customer issues after the closing of the home.

Responsibilities

• Evaluates homeowner repair issues to determine if they are warrantable items
• Processes written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs
• Performs necessary repairs to homes such as carpentry work, drywall, texture repair, and painting
• Schedules and manages subcontractors to make designated warranty repairs
• Ensures all repairs are completed within compliance standards
• Certifies warranty work is completed within contractor obligations
• Develops and maintains good rapport with subcontractors and homeowners
• Follows up with homeowners to ensure concerns are addressed in a timely and professional manner
• Processes charge-back documentation and invoices
• Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company

Requirements

• High school diploma or general education degree (GED)
• Three or more years of related experience, including carpentry work, drywall, texture repair, and painting
• Must have a vehicle capable of carrying supplies, a valid driver’s license, and be willing to drive among designated communities in daytime and nighttime
• Ability to work overtime and travel overnight
• Proficiency with MS Office and email
• Ability to lift and/or move up to 50 pounds

Skills

• Excel in effective and positive communications
• Work effectively in high-pressure situations
• Ability to work independently and be productive without supervision
• Provide a systematic approach in carrying out assignments
• Utilize DRH Warranty applications on a smartphone, tablet, or laptop

Preferred Qualifications

• Prior customer service experience
• Experience with minor electrical, plumbing, and HVAC repair work

Benefits

• Medical, Dental, and Vision
• 401(K)
• Employee Stock Purchase Plan
• Flex Spending Accounts
• Life & Disability Insurance
• Vacation, Sick, Personal Time, and Company Holidays
• Multiple Voluntary and Company-provided Benefits