Customer Service Tech

About the role

D.R. Horton, Inc., the largest homebuilder in the U.S., is seeking a Customer Service Technician to maintain a high level of customer satisfaction among homeowners. The ideal candidate will handle all warranty-related requests and repairs, ensuring that homeowner issues are resolved promptly and professionally.

Responsibilities

• Evaluates homeowner repair issues to determine if they are warrantable items
• Processes written or electronic work orders and/or verbal instructions from supervisors for homeowner repairs
• Performs necessary repairs such as carpentry work, drywall, texture repair, and painting
• Schedules and manages subcontractors for designated warranty repairs
• Ensures all repairs comply with standards and are completed within contractor obligations
• Certifies warranty work and follows up with homeowners to address concerns
• Processes charge-back documentation and invoices
• Works independently and communicates effectively with subcontractors and homeowners
• Works overtime and travels overnight as needed

Qualifications

• High school diploma or GED
• Three or more years of related experience, including carpentry, drywall, texture repair, and painting
• Valid driver's license and ability to drive among designated communities in daytime and nighttime
• Proficiency with MS Office and email
• Ability to lift and/or move up to 50 pounds

Preferred Qualifications

• Prior customer service experience
• Experience with minor electrical, plumbing, and HVAC repair work

Benefits

• Medical, Dental, and Vision insurance
• 401(k) plan
• Employee Stock Purchase Plan
• Flexible Spending Accounts
• Life and disability insurance
• Vacation, sick, personal time, and company holidays
• Multiple voluntary and company-provided benefits

Pay

$60,000 - $75,000 per year

Schedule

Position will remain open until September 8th, 2026.