Customer Service Team Member (Days/Weekends)

Michaels is the leading destination for creating and celebrating in North America, operating over 1,300 stores and online platforms. We are committed to fueling the joy of creativity and celebration.

Responsibilities

• Deliver friendly customer service and help customers shop, locate products, and find solutions
• Provide a fast and friendly checkout experience; execute cash handling to company standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards, and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in truck unloading, stocking, and planogram (POGs) processes
• Complete merchandise recovery and maintenance, including the merchandise return/go-back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and company programs to ensure compliance with applicable laws and requirements
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations
• Cross-trained in Custom Framing selling and production
• Other duties as assigned

Requirements

• Retail and/or customer service experience preferred
• Ability to remain standing for long periods of time
• Ability to move throughout the store, including regular bending, lifting, carrying, reaching, and stretching
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment
• Public retail store setting; all public areas are climate controlled; some stock rooms may not be climate controlled
• Some outdoor work if assigned to retrieve shopping carts or while unloading trucks
• Work in a frame shop containing glass cutters and heat press
• Work hours include nights, weekends, and early mornings
• Applicants must satisfy federal, state, and local legal requirements of the job
• Must be at least sixteen (16) years or older

Pay

Total Base Pay Range for this position: $15.00 - $17.70. This position may be eligible for overtime compensation in accordance with state and local laws.

Benefits

• 401(k) with employer match
• Employee Assistance Program
• Medical, dental, and vision coverage
• Telemedicine services
• Flexible spending accounts
• Commuter benefits
• Tuition assistance
• Adoption assistance
• Various voluntary insurance options
• Employee discounts and access to partner discount programs