Customer Service Team Lead - High Point, NC

Position Details

Employment Type: Open-ended contract (potential to go permanent based off of business need and performance)
Location: High Point, NC
On-Site Schedule: 100% onsite
Compensation: $23.00-$25.00/hr
Benefits: LaSalle Network consultants have the opportunity to enroll in benefits including medical, dental and vision insurance. For details, visit here.

Customer Service Team Lead Responsibilities

• Leading and mentoring a team of Customer Service Representatives.
• Educating and advising callers on their benefits, the system, and all related processes.
• Processing enrollment-related transactions and taking ownership of issues through resolution.
• Researching customer requests and following up with customers as needed.
• Assisting with company projects and handling administrative tasks.
• Monitoring team performance and providing regular feedback.
• Developing and implementing strategies to improve customer service efficiency.
• Handling escalated customer issues and providing solutions.
• Other projects assigned as needed.

Customer Service Team Lead Requirements

• BA degree preferred or equivalent work experience
• 5+ years of customer service experience, with at least 2 years in a leadership role.
• Strong verbal and written communication skills; must be conversational.
• Extremely resourceful and able to problem solve.
• Ability to provide exceptional customer service consistently.