Customer Service Team Lead - Bilingual
Uline · Racine, WI · 1 mo ago
On-siteManagement$33–$38/hrFull-time
Pay
Pay from $33 to $38 per hour with significant growth and earning potential!
Location
Kenosha Branch, 12355 Uline Way, Kenosha, WI 53144
About the role
As a Bilingual Customer Service Team Lead, ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the fast, friendly and customer‑focused experience our customers love.
Responsibilities
- Coach and develop Bilingual Customer Service Representatives in product knowledge, policies and procedures, and performance metrics.
- Review phone, email, and other customer interactions to evaluate quality, track results, and provide coaching and performance reviews.
- Provide feedback to management on process improvements that increase efficiency and customer satisfaction.
- Facilitate team meetings and one‑on‑one sessions to communicate policy updates, company information, and provide training and coaching.
- Handle escalated customer issues and provide weekly support for customer interactions.
Requirements
- High School diploma or equivalent (required); Bachelor’s degree preferred.
- 3+ years of customer service experience.
- 2+ years of experience in a leadership/supervisory role (preferred).
- Effective communication skills.
- Bilingual (English/Spanish) – fluent in both verbal and written forms.
Benefits
- Complete health insurance coverage.
- 401(k) with 6% employer match starting day one.
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program covering professional continuing education.
- Employee Perks Café with affordable daily meal options from local restaurants.
- On‑site fitness center and beautifully maintained walking paths.
- Best‑in‑class, clean, modern facilities.
About Uline
Uline, a family‑owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations. Uline is a drug‑free workplace; all new hires must complete a pre‑employment hair follicle drug screening. All positions are on‑site.