Customer Service Team Lead

Position Responsibilities

• Coach and develop Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics.
• Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.
• Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.
• Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.
• Handle escalated customer issues and provide weekly support for customer interactions.

Minimum Requirements

• A high school diploma or equivalent required.
• A bachelor’s degree preferred.
• 3+ years of customer service experience.
• 2+ years of experience in a leadership / supervisory role preferred.
• Effective communication skills.

About the Role

Leading the way with legendary customer service - at Uline!

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.
• Employee Perks Café featuring affordable daily meal options from local restaurants.
• On-site fitness center and beautifully maintained walking paths.
• Best-in-class, clean, modern facilities.

Pay

Pay from $33 to $38 per hour with significant growth and earning potential!

Schedule

All positions are on-site.

Qualifications

A high school diploma or equivalent required. A bachelor’s degree preferred. 3+ years of customer service experience. 2+ years of experience in a leadership / supervisory role preferred. Effective communication skills.

Skills

Customer service experience, leadership skills, effective communication skills.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.
• Employee Perks Café featuring affordable daily meal options from local restaurants.
• On-site fitness center and beautifully maintained walking paths.
• Best-in-class, clean, modern facilities.

Pay

Pay from $33 to $38 per hour with significant growth and earning potential!

Schedule

All positions are on-site.

Qualifications

A high school diploma or equivalent required. A bachelor’s degree preferred. 3+ years of customer service experience. 2+ years of experience in a leadership / supervisory role preferred. Effective communication skills.

Skills

Customer service experience, leadership skills, effective communication skills.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.
• Employee Perks Café featuring affordable daily meal options from local restaurants.
• On-site fitness center and beautifully maintained walking paths.
• Best-in-class, clean, modern facilities.

Pay

Pay from $33 to $38 per hour with significant growth and earning potential!

Schedule

All positions are on-site.

Qualifications

A high school diploma or equivalent required. A bachelor’s degree preferred. 3+ years of customer service experience. 2+ years of experience in a leadership / supervisory role preferred. Effective communication skills.

Skills

Customer service experience, leadership skills, effective communication skills.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.
• Employee Perks Café featuring affordable daily meal options from local restaurants.
• On-site fitness center and beautifully maintained walking paths.
• Best-in-class, clean, modern facilities.