Customer Service Team Lead

About the role

The Team Leader provides daily direction to the associates in one of the departments within the store, overseeing tasks such as merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities.

Responsibilities

• Supports the Group Sales or Department Manager in achieving Departmental Sales, Gross Margin, Inventory Shrinkage and Payroll Goals.
• Prepares to-do / Task lists.
• Executes all merchandising directives, maintains plan-o-grams, and ensures a pleasant and productive shopping experience for all customers.
• Aids in staffing the department with service-oriented associates, conducting interviews, providing training, and preparing performance appraisals.
• Resolves customer and associate issues with the Group Sales or Department Manager and Human Resources Manager.
• Maintains a high level of personal customer service, achieving better than company average customer service results.
• Stays current with product knowledge through training and demonstrates products to the entire staff.
• Assists the Group Sales or Department Manager with special events, pricing, UPC integrity, assortment determination, inventory accuracy, and display and pricing of advertised items.
• Supports the Group Sales or Department Manager in supervisory responsibilities, including interviewing, training, planning, assigning, directing work, measuring and evaluating performance, addressing complaints, and resolving problems.
• Provides exceptional customer service by identifying and evaluating customers' needs, making product recommendations, and promoting programs like CLUB Membership, VOC, and In-Store Pick-up.

Qualifications

• Minimum Degree Required: High School Diploma or equivalent.
• Experience: 2 to 4 years in Retail Sales; supervisory experience is a plus.

Knowledge, Skills, and Abilities

• Ability to calculate figures and amounts, read and analyze reports, present information, and respond to questions.
• Effective communication and interpersonal skills.
• Proficiency with PC-based word processing, spreadsheets, data-based management, and electronic point of sale and inventory management systems.
• Establishes and maintains effective working relationships with co-workers, associates, customers, and corporate staff.

Physical Requirements

• Constantly stand and/or walk during shift.
• Occasionally ascend or descend ladders, stairs, ramps, etc.
• Constantly communicate with others to exchange information.
• Occasionally repeat motions that may include the wrists, hands, and/or fingers.
• Occasionally operate machinery and/or power tools.
• Occasionally operate motor vehicles or heavy equipment.
• Light work that includes moving objects up to 20 pounds constantly, may occasionally move and lift objects up to 100 pounds or more (utilizing a team lift as needed).
• Occasionally work in tight and confined spaces.
• Occasionally work in noisy environments.

Independent Judgement

Performs duties within the scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses independent judgment in adapting broad guidelines to achieve desired results. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices. Full Time Benefits Summary: Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions! Medical, Dental, Vision, Health Savings Account, Flexible Spending Account, Voluntary benefits, 401k Retirement Savings, Paid holidays, Paid vacation, Paid sick time, Bass Pro Cares Fund, and more! Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law. Reasonable Accommodations Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com. Cabela's