Customer Service Systems Specialist

About the role

Be a part of a revolutionary change! At Philip Morris International (PMI), we're transforming our business and building our future around one purpose: delivering a smoke-free future. With change comes opportunity. Join us and enjoy the freedom to innovate, create better solutions, and grow your career. Our success depends on people who share our vision and passion for progress. This position sits with our Swedish Match affiliate. PMI U.S.: Invested in America Philip Morris International Inc.'s U.S. businesses are invested in America's future and advancing a smoke-free nation. The businesses are committed to providing the approximately 25 million legal-age consumers who smoke cigarettes with better, smoke-free alternatives and to ensuring the products are marketed responsibly. From PMI's global headquarters in Stamford, CT, and other locations nationwide, PMI U.S. contributes leadership, jobs, investment, and innovation in the U.S. The U.S. businesses employ more than 3,000 people across America and operate product manufacturing facilities. For more information, please visit www.uspmi.com.

Responsibilities

• Execute and optimize VMI ordering processes.
• Analyze demand trends and inventory availability.
• Maintain VMI catalogs, item rules, and location data.
• Support fulfillment and sales needs with Logistics and Commercial teams.
• Monitor EDI transactions, including POs, POAs, invoices, ASNs, and catalogs.
• Troubleshoot failed, missing, or stalled transactions.
• Maintain UPCs, customer mappings, and ship-to data.
• Support item lifecycle changes.
• Configure, test, and onboard EDI partners.
• Resolve mapping, inventory, file, and data issues.
• Communicate corrective actions to stakeholders.
• Collaborate across business functions.
• Maintain SOPs and recommend automation improvements.

Requirements

• Bachelor's degree in Business, Supply Chain, Information Systems, or related field preferred; equivalent experience considered.
• 4+ years of customer service or sales experience.
• Experience with VMI platforms.
• Knowledge of EDI standards and processes (X12, XML).
• Experience with Microsoft Dynamics 365 FO and/or SAP S/4HANA.
• Experience with SPS Commerce and Data Masons preferred.
• Strong analytical, troubleshooting, communication, and critical-thinking skills.
• Attention to detail and ability to manage transactional data.
• Customer-focused with the ability to explain technical issues to non-technical stakeholders.
• Legally authorized to work in the U.S. without sponsorship now or