Customer Service & Support Representative - Exterior Building Products

About Us

When you join Alside, you are part of a leading exterior building products distribution business serving residential and commercial remodeling and new construction markets. We provide high-quality windows, siding, metals, and other essential building products to contractors, remodelers, builders, and architects. Headquartered in Atlanta, Georgia, Alside operates more than 100 supply centers across the U.S. and is owned by Associated Materials, LLC.

At Alside, we combine our rich history in exterior building products since 1947 with an unwavering commitment to continuous improvement and the customer experience. We empower our team members to make an impact—your ideas and expertise are valued in a welcoming, supportive, and safety-driven environment. Join us to contribute to a dynamic, growth-driven organization shaping the future of the building products industry.

Responsibilities

• Deliver a consistent, high-quality customer service experience
• Respond to customer needs accurately, thoroughly, and in a timely manner
• Develop and maintain a working knowledge of products, services, and delivery capabilities
• Accurately enter customer orders and ensure proper documentation
• Field and resolve customer questions, concerns, and issues professionally
• Support customer engagement initiatives through outbound pool calls to accounts (inactive or unassigned accounts designated for new business development) to generate revenue and expand the customer base
• Utilize consultative communication to identify customer needs and recommend appropriate products or solutions
• Establish, develop, and maintain positive customer relationships
• Operate in a safe manner and comply with all company safety policies and procedures
• Support Supply Center goals related to customer service, safety, and operational excellence
• Follow all company policies and procedures
• Perform additional duties as assigned by the Branch Manager, including outbound pool account sales calls to generate new business for the Supply Center

Requirements

• High School diploma or GED (required)
• College degree (preferred)
• 2–5 years of experience in a retail, wholesale, or customer-facing environment with demonstrated success working with customers
• Preferred experience with a CRM, preferably Salesforce
• Experience with Microsoft Excel, Office, and Outlook
• General knowledge of the building materials industry (preferred, but not required)

Skills

• Strong customer service and interpersonal skills
• Ability to multi-task and prioritize in a fast-paced environment
• Organized and detail-oriented with effective time management skills
• Professional, composed, and service-oriented under pressure
• Clear written, verbal, and listening communication skills
• Comfortable engaging customers by phone
• Self-motivated with a positive attitude
• Ability to learn and adapt to new technology and systems

Pay

The pay range for this position is $26–$27 an hour. The actual wage offered will be based on factors including job-related knowledge, skills, experience, business needs, geographical location, and internal pay parity.

Benefits

Compensation decisions depend on the facts and circumstances of each position and candidate. Click to learn more about benefits.