Customer Service/Support Representative-EN

Description

The Client Services Representative (CSR) serves as the primary point of contact for client-facing service requests within the training center. This role focuses on delivering a high-quality customer experience through in-person, phone, and email interactions, while coordinating operational and administrative activities.

• Serve as the main point of contact for client inquiries and service requests
• Greet and check in clients at the training center
• Provide support to clients, including executive-level stakeholders, during training events
• Conduct pre-training outreach to clients
• Troubleshoot issues and coordinate appropriate solutions
• Ensure classrooms are properly set up with required materials
• Deliver hospitality items, schedules, and badges to clients and partner locations (e.g., hotels)
• Create purchase requisitions and coordinate ordering of center supplies
• Organize meetings and manage scheduling using Outlook and related tools
• Generate shipping labels and coordinate shipments (e.g., FedEx)
• Act as liaison between clients and internal departments
• Maintain a professional demeanor and appearance in all interactions
• Obtain Notary Public designation and adhere to applicable requirements
• Support a 24/7 training environment with a variable schedule, including weekends

Work Schedule

Part-time, onsite; Monday, Wednesday, Friday, and Saturday (schedule may vary based on business needs)

Minimum Qualifications

• High school diploma or equivalent
• Experience in customer service, hospitality, or administrative support
• Ability to communicate effectively verbally and in writing
• Strong organizational skills and attention to detail
• Proficiency with Microsoft Office applications, including Outlook, Teams, and Excel
• Ability to learn new software systems and tools quickly
• Ability to handle sensitive information with confidentiality and integrity
• Ability to build and maintain professional relationships with internal and external stakeholders
• Able to work weekends and a variable schedule
• Meet physical requirements, including: lifting up to 50 lbs. or less, standing, stooping, or squatting as needed, climbing stairs and step ladders, working in confined spaces, extended periods of phone use

Preferred Qualifications

• Associate degree (two-year degree) or higher
• Experience supporting executive-level clients or stakeholders
• Experience in hotel, concierge, travel, or similar client-facing environments
• Familiarity with Apple products and iOS applications
• Experience coordinating logistics in a training or event environment
• Demonstrated ability to resolve issues and improve customer satisfaction

Benefits

401K & ESPP

CAE is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, color, national origin, age, religion, sex, disability status, protected veteran status, or any other characteristic protected by federal, state or local laws.

About CAE

At CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we’ve driven innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably. Join a purpose-driven organization where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success.