Customer Service Supervisor/Leader

Responsibilities

• Provide direct assistance to customers by handling incoming inquiries, addressing concerns, and delivering timely updates on open issues.
• Oversee the day-to-day work of a small customer service function, including guiding and supporting one team member.
• Manage damage-related cases from initial report through resolution by reviewing details, asking follow-up questions, and coordinating next steps with repair partners.
• Maintain accurate records of customer interactions, case activity, and service outcomes in Zoho and other internal platforms.
• Create and track service tickets, including requests submitted by internal teams as well as customer complaint documentation.
• Monitor fleet-related customer accounts and help ensure service issues are resolved with a high level of attention and professionalism.
• Conduct follow-up outreach to customers and internal stakeholders to confirm progress, clarify outstanding details, and close service gaps.
• Review supporting materials such as videos and case documentation to help investigate incidents and determine appropriate action.
• Contribute as an active working supervisor by balancing customer-facing responsibilities with leadership support in a fully in-office setting.

Requirements

• Previous experience in customer service, customer support, or call center environments.
• Ability to supervise or lead a small team while remaining actively involved in daily service work.
• Strong verbal and written communication skills with the ability to handle customer concerns professionally.
• Experience managing inbound calls, service follow-up, and issue resolution from start to finish.
• Familiarity with Zoho or similar ticketing systems used for case tracking and documentation.
• Comfortable working on-site in Boise, Idaho, with availability for a Monday through Friday schedule and some flexibility as needed.
• Strong organizational skills and attention to detail when maintaining records, investigating claims, and coordinating with multiple parties.

Qualifications

Commensurate with experience.

Skills

• Customer service experience
• Team leadership
• Verbal and written communication
• Service follow-up and issue resolution
• Zoho or similar ticketing systems
• On-site work in Boise, Idaho
• Organizational and attention to detail

Benefits

Available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

Pay

TBD

Schedule

Monday through Friday