Customer Service Supervisor

About the role

We are seeking a Customer Service Supervisor (CSS) to join our team at Wawa. This role is a key player in supporting store operations, delivering exceptional customer service, boosting sales, and ensuring a safe, organized, and fully stocked store.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Qualifications

• A High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends, and holidays, to meet business needs.
• Supervisory experience, ideally in retail or food service environments, is a plus.
• Strong customer service, relationship-building, and communication skills.

Benefits

• Medical, dental, vision and mental health benefits.
• ESOP (Employee Stock Ownership Plan).
• 401(k) + matching.
• Education Assistance Program.
• Store discounts.
• Paid time off.
• Paid parental leave.
• Access to additional benefit and wellness programs.

Pay

The hourly range for this position is $21.00 - $28.30 and is commensurate with position, experience and location. Associates in this position will receive a $2.00 shift differential for hours worked between 12am-6am.

Schedule

Associates in this position have an exciting opportunity to opt into a 4-day work week, providing more time to balance what matters outside of work.