Customer Service Supervisor
About the role
The Customer Service Supervisor at SPIROL will lead the customer service team and ensure customer retention through effective order fulfillment processes. Key responsibilities include coaching and developing employees, driving process improvement, managing escalated customer situations, supporting recruiting and onboarding efforts, and ensuring the department meets service objectives.
Responsibilities
- Lead the customer service team
- Coach and develop employees
- Drive process improvement
- Manage escalated customer situations
- Support recruiting and onboarding efforts
- Ensure the department meets service objectives
Requirements
- 3+ years of customer service leadership experience
- Manufacturing environment experience preferred
- ERP and business systems experience considered ideal
- Strong operational and organizational skills
- Proven ability to manage competing priorities
Qualifications
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Proficiency in Microsoft Office Suite
Skills
- Customer service leadership
- Team management
- Process improvement
- Situational management
- Recruiting and onboarding
- Service objectives management
Benefits
- Competitive compensation structure
- Health/Dental/Vision/Life Insurance
- Disability Insurance
- 401(k) with Company Matching
- ESOP Pension
- Pet Insurance
- Paid time off
- Employee Referral Bonus Program
- Education Assistance Program
- Employee Assistance Program
Pay
Competitive compensation structure
Schedule
100% on-site
Company Information
At SPIROL, we provide the engineered metal fasteners that hold the world together. We are an equal opportunity employer and do not discriminate based on race, color, religion, sex, national origin, veteran status, disability, age, sexual orientation, gender identity, or any other characteristic protected by law.
Contact Information
For more information about careers at SPIROL, visit our Careers page: Careers Video Link