Customer Service Supervisor

About the role

We are seeking a motivated, reliable leader to join our team as a Customer Service Supervisor at Piedmont Airlines. The primary responsibility of the position is to manage the operational activities of the department in accordance with established policies and procedures.

Responsibilities

• Coach and provide career development to the team
• Correct non-compliant behavior and impose disciplinary action as required
• Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines
• Manage the operational activities of the department in accordance with established policies and procedures
• Manage a staff of team members with varied duties
• Administer administrative duties, including daily/weekly/monthly reports
• Maximize operational performance for the station by adjusting to changes in operational conditions and proactively solving problems
• Supervise, direct, and monitor personnel in the completion of their duties; adjust as necessary to ensure on-time performance and quality customer service
• Drive motorized equipment
• Provide support when employee absence affects the operation

Requirements

• Excellent organizational skills and ability to multi-task
• Able to work independently, set and meet own deadlines
• Able to work well with all levels of management and support staff
• Able to defuse conflicts among team members
• Familiarity with Microsoft Office Suite
• Prior experience with internal controls processes for accountable items
• Previous airline management experience preferred
• Current Piedmont employee with a minimum six months of service preferred
• Knowledge of basic airport procedures and fundamental job requirements for gate and ramp agents
• Extensive knowledge of QIK
• Bachelor’s Degree in Aviation, Business, or related field preferred

Qualifications & Competencies

• Physical Requirements: Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs, handling objects up to 70 pounds regularly, up to 100+ pounds occasionally, with assistance from co-workers or tools, assisting passengers with disabilities, including, but not limited to, pushing wheelchairs
• Work Environment: Use of computers and other office equipment, Airport ramp environment, subject to varied weather conditions and elevated noise levels, All shifts including weekends, nights, holidays and/or irregular shifts

Benefits

• Competitive salary
• Job application deadline: July 27, 2026
• Medical and dental benefits
• Starting Rate: $21.50/Hourly
• Additional benefits include paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network
• Equal opportunity employer