Customer Service Supervisor
Motion · Phoenix, AZ · 2 wk ago
On-siteCustomer ServiceFull-time
Job Duties
- Maintains a high level of communication with internal departments (e.g., Purchasing, Accounts Receivable) and coordinates with Outside Sales, Operations, and division leadership to achieve division goals.
- Create and/or improve department processes in conjunction with other areas. Facilitate change. Utilize lean tools and methodology.
- Provides assistance and guidance to Customer Service Representatives and Account Representatives.
- Facilitate communications on inquiries and orders; expedite orders/quotes; update customers as needed.
- Captions approval on pricing levels that deviate from system pricing and RMA/CM requests.
- Ensures Customer Service Representatives follows ISO/quality guidelines and manages daily reporting.
- Provides buy/sell guidance on non-stock inquiries.
- Performs the duties of a Customer Service Representative at times for customer responsiveness.
Requirements
- Typically requires a bachelor's degree and three (3) to five (5) years of related experience.
- Leadership, communication, relationship and people management skills required.
- Analytical and mathematic skills required.
- Financial acumen required.
- Reliability, organization and attention to detail required.
- Customer relations skills including but not limited to skillful listening, presentation, strong critical thinking and problem solving.
Qualifications
- Education typically requires a bachelor's degree.
Skills
- Leadership
- Communication
- Relationship and people management
- Analysis and mathematics
- Financial acumen
- Reliability
- Organization and attention to detail
- Customer relations
Benefits
- Excellent benefits package including healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.
Pay
- Details about pay are not specified.
Schedule
- Details about schedule are not specified.
Supervisory Responsibility
- 5-10 Direct Reports
Budget Responsibility
- No Budget Responsibility
Company Information
- Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.
Disclaimer
- This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.