Customer Service Supervisor

Job Description

This key leadership position will be responsible for managing the customer service operations. Direct and coordinate productivity through a continuous improvement approach to maintaining a cost-efficient operation and a high standard of service to customers and on time delivery.

Principle Responsibilities

• Evaluate the work performance of subordinate staff and recommend the selection, orientation, retention, training, promotion and discipline of personnel.
• Prepare performance metrics related to packaging, warehousing, and distribution activities daily.
• Provide direction, train and develop personnel to effectively execute the required functions to meet established goals and objectives.
• Manage customer service operations, which deal directly with customers as the first point of contact
• Manage incoming orders to agreed upon lead times and order quantities with customers
• Effectively interface between customer base and follow up with DC Operations
• Track delivery performance to customer base and follow up with DC Operations
• Develop, track, and report key performance measurements for the unit
• Develop and implement processes and procedures to improve operational efficiency
• Cook logistics for on time delivery

Qualifications

• Numerical reasoning: effectively dealing with numbers and the ability to read, use and prepare spreadsheets.
• Presentation skills: the ability to communicate to an audience in a formal setting.
• Demonstrated ability to work well in a team environment: take initiative, work independently of day-to-day supervision, and communicate effectively.
• Makes sound decisions in a timely and confident manner.
• Knowledge of all common MS-office applications. SAP preferred.
• Strong follow-up skills; possess a high level of energy and enthusiasm.
• Possess solid work ethic.
• This position requires IATF and other designated training.

Education/Experience

• 3-5 years in a similar role required
• Bachelor’s degree in Business, Distribution Management, Logistics, Supply Chain, or similar preferred