Customer Service Supervisor

Key Responsibilities

• Recruit, interview, hire, train and discipline all Corporate CSR personnel.
• Consistently coach Corporate CSRs and provide monthly or quarterly training to ensure top rated customer service and to ensure continuous improvement.
• Responsible for ensuring Corporate CSRs meet their daily goals and metrics.
• Perform semi-annual & annual reviews for employees
• Cook up all customer service information and paperwork.
• Work closely with branches to ensure information is communicated to Corporate Call Center regarding reroutes, price increases, mailers
• Work with branch operational staff to address all service deficiencies.
• Maintain a positive attitude and promote the GFL Environmental image by focusing on good customer service, cooperation, employee partnership, and positive telephone manners.
• Conform in all respects with applicable federal, state/provincial and local laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisors.

Physical/Mental Demands

• Ability to talk, hear, use hands and fingers.

Working Conditions

• Work in indoor office environment 95% of the time.
• Noise level is usually moderate.