Customer Service Supervisor

About the role

This position is responsible for the creative workflow process for cashiering, handling product returns, performing basic cash office functions, and providing every customer with an exceptional shopping experience. In addition, this position is responsible for training and developing Customer Service Associates.

Responsibilities

• A member of the store Junior Management Team.
• Act and work in a manner that is consistent with company’s core values.
• Demonstrate a thorough understanding and compliance with the company’s safe lifting practices standard operating procedures.
• Provide direction to all Customer Service Associates to ensure a highly attentive and accurate level of customer service.
• Greet every customer in a helpful and courteous manner.
• Demonstrate a thorough understanding and compliance of all customer service-related standard operating procedures (cashiering, credit and close-out).
• Process customers at checkout using the point of sale (POS) system.
• Process customer refunds and exchanges according to established guidelines.
• Open and close registers.
• Follow established cash, check and charge card acceptance procedures.
• Answer the telephone according to accepted guidelines.
• Stock and tag merchandise displays as required.
• Create price tags and merchandise signs.
• Review and assess the performance of associates on a timely basis.
• Train, develop and supervise and define workload for associates.
• Maintain and follow company policies; support company expectations and systems.

Requirements

• One year customer service/cashier supervisory experience and proven ability direct operations.
• Ability to perform in a high volume, highly complex location.
• Ability to demonstrate initiative and be a self-starter.
• Demonstrated proficiency in training associates.
• Excellent communication, delegation, follow-up, and analytical skills.
• Ability to exercise independent discretion and judgment in supervising a fast-paced environment adapting to change with a sense of urgency.

Qualifications

• Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• The employee is often required to use their hands and fingers, to handle or feel.
• The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Skills

• Customer service skills.
• Training and development skills.
• Supervisory skills.
• Inventory management skills.
• Point of sale (POS) system usage.
• Customer service-related standard operating procedures knowledge.

Benefits

• Bonus opportunities at every level.
• Career advancement opportunities.
• Relocation opportunities across the country.
• 401k with discretionary company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• 80 hrs. annualized paid vacation (full-time associates).
• 4 paid holidays per year (full-time hourly store associates only).
• 1 paid personal holiday of associate’s choice and Volunteer Time Off program.
• Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria).

Pay

• Not specified.

Schedule

• Store Hours: Monday - Friday 7:00 AM - 8:00 PM, Saturday 8:00 AM - 7:00 PM, Sunday 10:00 AM - 6:00 PM.
• Pickup Hours: Monday - Friday 7:00 AM - 7:00 PM, Saturday 8:00 AM - 7:00 PM, Sunday 10:00 AM - 6:00 PM.