Customer Service Supervisor

About the role

The Dixon Group is seeking a Customer Service Supervisor to lead a team of 10–15 Customer Service Representatives. This role requires a minimum of 7 years in Customer Service within a manufacturing or industrial setting, with at least 5 years of supervisory experience. The ideal candidate should have a bachelor’s degree in Business or a related field, advanced proficiency in ERP software, and excellent customer service and management skills.

Responsibilities

• Direct and mentor a team of 10–15 Customer Service Reps to reach their full potential.
• Provide your staff with genuine opportunities to influence the decision-making process.
• Develop departmental systems and goals to ensure superior customer service and operational efficiency.
• Oversee the end-to-end order cycle—from inquiry to delivery—ensuring we maintain our reputation for quality products and rapid delivery.
• Partner with Engineering and Manufacturing to resolve complex inquiries while ensuring all solutions align with our commitment to safety.
• Develop strategies to "delight" high-value accounts, acting as a responsible corporate citizen in every interaction.
• Utilize data to identify trends, ensuring we remain the most accessible and "easiest" partner in the industry.
• Prepare performance reports for executive leadership and manage the departmental budget with transparency and integrity.

Requirements

• Bachelor’s degree in Business or related field required.
• Minimum 7 years in Customer Service within a manufacturing or industrial setting.
• At least 5 years of experience in a Supervisory or Management role, with a proven track record of accountability.
• Advanced proficiency in ERP software and data analysis tools.
• Exceptional skills with the ability to build trustworthiness and rapport with diverse stakeholders.
• Deep understanding of industrial regulations and a commitment to safe and ethical business practices.
• Excellent customer service and management skills.
• Effective coaching and leadership ability.
• Excellent interpersonal skills and ability to instill a teamwork environment.

Qualifications

• Must be able to work flexible hours, including evenings and weekends, as needed.
• Must have a valid driver’s license and reliable transportation.
• Must be able to lift up to 25 pounds.

Skills

• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite.
• Experience with CRM systems.
• Knowledge of industrial regulations and safety standards.

Benefits

• Medical, dental, and vision insurance for you and your family.
• Competitive salary.
• Bonus programs.
• 401K retirement plan.
• Training opportunities.
• Tuition reimbursement.
• Paid vacation, PTO, and holidays.
• Gym reimbursements, and more!

Pay

$60,000 - $80,000 per year.

Schedule

8:00 AM – 5:00 PM, Monday through Friday.