Customer Service Supervisor

Job Description

Cook outshift and support staff activities on a daily and weekly basis. Provide an interface to the customer and follow up with operations to address customer issues. Review customer complaints with the warehouse management and/or transportation. Execute daily customer contract requirements and identify accessorial activity. Interact with customer groups, as necessary, and provide first line of escalation for customer service issues. Ensure necessary documentation is completed and filed according with company and customer guidelines. Provide professional, safe, fair and secure work environment and direct daily activities. Lead support staff to increase productivity via improved work processes and associate development. Administer associate recognition programs as outlined in company/account/site guidelines. Ensure shift/daily/weekly workload planning and volume forecasting routines are accomplished. Manage and assist support staff in fulfilling daily business requirements and participate in collection of data for performance measurement. Evaluate performance variances to identify root cause, develop corrective action plan for review with manager and implement approved action plans. Ensure value-added services for customers are completed as required.

Requirements

• Bachelor’s degree or equivalent experience, required
• 1-3 years of experience in a lead / supervisory / management position, required
• 1-2 years of logistics industry experience, preferred
• Previous customer service and operations background, required

Qualifications

• None specified

Skills

• Customer service
• Operations management
• Teamwork

Benefits

• Medical
• Dental
• Vision
• Prescription
• Discounted Stock Purchase
• 401K
• Generous PTO policy

Pay

A national salary range of $60,000 - $80,000. For roles within California the range is $70,304 - $90,000 and Washington is $80,169 - $90,000.

Schedule

N/A

Our Organization

Has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. Offers competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays. Is an equal opportunity employer.