Customer Service Supervisor

Supervisory Duties

• Supervise and oversee all work and functions of Customer Services Representatives
• Delegate all work flow to team representatives and accountable for their goals and work performance
• Provide feedback to Customer Service employees on performance and disciplinary actions when needed
• Provide motivation to staff on giving excellent customer service to our customers
• Recruit for open positions in department, review resumes and interview potential candidates
• Coach & train employees when needed
• Participates and/or leads improvement efforts
• Captures & compiles data relating to department
• May provide direction amongst branch hourly personnel, specifically CSRs and Clerks
• Ensure all employees are following work processes/procedures and take the required training

Supportive Roles

• Aid Branch Manager with branch operations
• Support sales teams and inside account representatives as well as all branches if needed