Customer Service Supervisor

Responsibilities

• Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
• Supervise and coach CSR staff.
• Maintain and balance a working cash supply.
• Identify and assess customers' needs to recommend appropriate banking products and services.
• Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• Seek opportunities to refer to other lines of business to include mortgage, cash management, commercial and trust.
• Work closely with Branch Manager and branch team to generate new business.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Qualifications

• A high school diploma or equivalent; college degree preferred.
• Previous customer service experience in a banking or financial institution is a plus.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficient computer skills and familiarity with banking software and systems.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Professional demeanor and ability to build rapport with customers.

Compensation and Benefits

Competitive compensation and benefits package, including health insurance, retirement plans, and paid vacation.

Company Culture

We foster a strong company culture that values employee growth and development, and celebrates individuality and collaboration.