Customer Service Supervisor - 61008376 (Horry County)

About the role

Careers at DPH: Work that makes a difference! Embracing Service, Inspiring Innovation, Promoting Teamwork, Pursuing Excellence, and Advancing Equity.

Responsibilities

• Function as the On‑Site Customer Service Supervisor under general supervision, assisting on‑site customers for vital records services in the Division of Vital Records.
• Perform customer service activities including verifying acceptability of information, determining entitlement of requested documents, receipt and accountability of fees, and issuance of documents.
• Initiate amendments such as affidavits of correction, paternity acknowledgments, legitimations, court orders, and establishing delayed birth certificates.
• Monitor performance and supervise a regional office of Vital Records staff, including approval of working time, leave, Qflow functions, staffing/supplies, and carrying out disciplinary actions.
• Verify cash drawers and hold regular staff meetings to train employees on new and current vital records procedures.
• Assist and advise staff in completing requests, including evaluating acceptability of documents for correcting records, clarifying discrepancies, and reviewing amendments prior to submission to Columbia for completeness and accuracy.
• Assist the Regional Coordinator in gathering data to ensure performance goals are met.
• Attend monthly coordination meetings with the Regional Coordinator.
• Assist customers in completing applications for certified copies of vital events according to office needs.
• Follow established policies and procedures.

Requirements

State Minimum Requirements: A high school diploma and relevant program experience.

Agency Additional Requirements:

• Six (6) years responsible clerical experience including two (2) years of cashiering, banking, or accounting experience.
• Three (3) years’ experience with confidential records.
• Two (2) years previous supervisory experience or vital records experience.
• Ability to type at a corrected rate of 45 wpm (on‑site test required).

Any equivalent combination of education and/or experience that demonstrates the required knowledge, skills, and abilities may be considered in meeting the minimum qualifications, subject to approval by the DPH Chief Human Resources Officer, or their delegate. Applicants indicating college credit or degree(s) on the application may upload an unofficial copy of the transcript as an attachment. The agency will require an official, certified copy of the transcript or diploma prior to hiring. Institutions of Higher Learning must be recognized by the Council for Higher Education Accreditation.

Qualifications

• At least three (3) years previous Vital Records experience or supervisory experience.
• Associate or bachelor’s degree, or bilingual in Spanish and English.

Benefits

• 15 days Annual (Vacation) Leave per year
• 15 days Sick Leave per year
• 13 Paid Holidays
• Paid Parental Leave
• Health, dental, vision, long‑term disability, and life insurance for employees, spouse, and children
• S.C. Deferred Compensation Program available