Customer Service Superintendent

Duties & Responsibilities

• Oversee and complete repair and warranty work orders on schedule.
• Collaborate with Property Managers to provide responsive service and resolve tenant concerns.
• Cookordinate with vendors and trade partners to ensure quality and timely repairs.
• Perform hands-on repairs that don’t require a licensed professional.
• Assist in managing the Move-In, Move-Out, and Tenant Turn processes.
• Conduct property inspections (both occupied and vacant units) to ensure they meet high standards.
• Participate in Homeowner Orientations for new acquisitions.
• Track repair cycles, analyze trends, and recommend cost-saving improvements.
• Keep your knowledge of construction, service, and market trends current.
• Other duties as assigned.

Requirements

• At least 2 years in construction, maintenance, or a related field
• Comfortable working alongside managers and leading trade partners
• Proficient in MS Office and basic database/software use
• Strong problem-solving and communication skills with a service-first mindset
• Able to work under pressure and meet deadlines
• Able to lift, push, and pull items of varying weights, Comfortable with standing, sitting, bending, kneeling, and stooping for extended periods

Physical Demands

• Lifting up to 20 pounds occasionally and frequently moving small objects
• Frequently sitting for long periods of time
• Walking or standing occasionally
• This position works mostly indoors going outdoors may be frequently required
• Must have manual use of hands and vision to use computer constantly

Employee Benefits

• Medical Insurance – PPO and HDHP Options
• HSA – with eligible HDHP
• Dental and Vision Insurance
• 401(k) – includes company match of up to 5%
• Generous Paid Time Off (PTO)
• Paid Maternity and Paternity Leave
• Adoption Assistance and Leave
• Tuition Assistance
• And More!