Customer Service Superintendent

Duties & Responsibilities

• Works in tandem with the Customer Service Manager in completing Work Orders in the specified timeframes.
• Works in tandem with the Property Manager in providing service to tenants and assisting in resolving tenant relations.
• Works in tandem with Division in providing warranty service to tenants and assisting in resolving tenant relations.
• Reviews and assesses requested repairs for validation.
• Acts as the coordinator and liaison with vendors in completing repairs.
• Performs repairs not requiring a professional license.
• Performs Move In, Move Out and Tenant Turn process.
• Performs and attends Home Owner Orientations on new acquisitions.
• Makes recommendations to improve repair cycle time, trending repairs, and reducing costs.
• Performs periodic inspections on occupied properties.
• Inspects properties to ensure the highest standards are maintained; evaluates maintenance, grounds, and housekeeping operations in areas of efficiency and costs.
• Cleans and maintains vacant units for market-ready condition.
• Updates job and market knowledge on an ongoing basis.

Requirements

• Minimum of 2 years' experience in construction or a related field.
• Ability to work as part of a team.
• Ability to lead and coordinate Trade Partners.
• Competency in MS Office and relevant databases and software.
• Customer focus and bottom-line orientation.
• Able to operate under solid pressure and meet tight deadlines.

Physical Demands

• Pushing and pulling heavy items on a regular basis.
• Frequent lifting of items of varying weights.
• Extended periods of standing or sitting.
• Periodic stooping, kneeling, and bending.
• Manual use of hands and vision to use computer constantly.

Employee Benefits

• Medical Insurance – PPO and HDHP Options
• HSA – with eligible HDHP
• Dental and Vision Insurance
• 401(k) – includes company match of up to 5%
• Generous Paid Time Off (PTO)
• Paid Maternity and Paternity Leave
• Adoption Assistance and Leave
• Tuition Assistance