Customer Service Specialist (Trade)

About the role

Do you enjoy establishing relationships, helping others, problem solving and working towards continuous improvement? Are you someone who loves analyzing problems, being proactive and coming up with new and creative ways to drive improvement around service? As a Customer Service Specialist, you will form relationships with inside and outside customers, seek potential problems, and look for ways to improve service.

Responsibilities

• Problem solve daily through calls and emails.
• Review daily reports.
• Process orders.
• Effectively communicate with customers, agencies, sales, and other departments throughout Delta Faucet.
• Ensure a high level of service and support with the ability to deliver quick turnarounds.
• Find opportunities in processes to improve efficiencies and service levels for all customers.
• Conduct multiple tasks while delivering in a timely and accurate fashion.

Requirements

• Bachelor’s degree from a 4-year college or university.
• At least two years of customer service experience, or equivalent combination of education and experience.
• Basic knowledge of Delta Faucet Company’s product line, SAP, and its manufacturer’s representative agency setup is a plus.
• Proficient computer skills, including Microsoft products, is preferred.
• Ability to balance multiple tasks and make business decisions.

Benefits

• Culture: Recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
• Wellbeing: Comprehensive benefit plans; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
• Learning & Development: LinkedIn Learning access; internal opportunities to work on projects cross-company.
• Social Impact: Four employee-led and self-directed Business Resource Groups; paid volunteer day annually; employees share their time, skills, and talent with charities and nonprofit organizations across the U.S. and around the globe.

Pay

Hiring range: $20.70 - $32.45 USD per hour. Actual compensation may vary based on experience, education, geographic location, and skills.