Customer Service Specialist (Test)

Talent Cloud Company

About the role

Join a team that helps global companies transform business and the world through the power of talent. Customers include those designing rocket ships, creating vaccines, delivering consumer goods globally, and more.

Responsibilities

• Work closely with iCIMS customers to ensure all their needs and expectations are met.
• Quickly learn and master the iRecruiter system to communicate the best and most efficient methods of utilizing iCIMS products to customers.
• Possess outstanding interpersonal skills and the ability to effectively manage multiple accounts.
• Identify customer needs and opportunities to add additional products and services.
• Work with the iCIMS Support Team to troubleshoot client issues, cases, and inquiries.
• Handle escalated customer issues.

Requirements

• Bachelor degree with strong academic track record.
• Experience with all Microsoft Windows operating systems.
• Hands-on user of related web-based technologies.
• Strong interpersonal, verbal, and written communication and presentation skills.
• Ability to work with minimal supervision or formal structure.
• Previous experience with customer-facing roles specializing in HR systems and/or software.