Customer Service Specialist (Test)

Talent Cloud Company

About the role

Join iCIMS, a Talent Cloud company that helps global companies transform business and the world through the power of talent. Our customers include those designing rocket ships, creating vaccines, delivering consumer goods globally, and more. We empower these organizations to attract, engage, hire, and advance the right talent.

Responsibilities

• Work closely with iCIMS customers to ensure all their needs and expectations are met.
• Provide support and guidance on the use of iCIMS products, including the iRecruiter system.
• Identify customer needs and opportunities to add additional products and services.
• Collaborate with the iCIMS Support Team to troubleshoot client issues, cases, and inquiries.
• Handle escalated customer issues.

Requirements

• Bachelor’s degree with a strong academic track record.
• Experience with all Microsoft Windows operating systems.
• Hands-on user of related web-based technologies.
• Strong interpersonal, verbal, and written communication and presentation skills.
• Ability to work with minimal supervision or formal structure.
• Previous experience with customer-facing roles specializing in HR systems and/or software.

Qualifications

• Strong knowledge of ASP systems.
• Ability to quickly learn and master the iRecruiter system.