Customer Service Specialist - Serena Shade Team

Overview

Lutron is seeking an innovative and dynamic Senior Customer Service Specialist to join the Serena Inside Sales and Services team. This role involves delivering exceptional support to homeowners and professional dealers, guiding them through product education, selection, quoting, and order coordination. The position offers opportunities for career growth while deepening knowledge of smart home technology.

Responsibilities

• Interact with customers via phone, email, and chat to address all their needs from product selection to specification and design help to problem resolution
• Work through the organization as the voice of the customer to prevent and solve issues in a timely manner
• Utilize creative and “outside of the box” thinking skills to propose solutions to the challenges of our business
• Build a strong knowledge of our Serena shades and Caséta product offering

Qualifications

• Associate's degree or Bachelor's degree required; minimum cumulative 2.80 GPA if less than 5 years of work experience
• Minimum 2 years work experience in a customer facing role required
• Must be located within commutable distance of Coopersburg, PA to accommodate in-office schedule
• Must have availability to work rotating schedules between the hours of 8am-8pm EST M-F and 9am-6pm Saturdays

Benefits

• Competitive Benefits Package
• Career Growth Opportunities
• Broad Business Exposure