Customer Service Specialist - ROI

Mission

The mission for this role is to provide excellent customer service to clients, patients, and requestors. This role will require you to meet daily goals and report to the Customer Service Manager with any recurring issues for resolution.

Requirements

• Good written, verbal, and interpersonal communication skills to build successful working relationships with requestors, clients, and co-workers.
• Detail-oriented and capable of resolving customer issues in a timely manner.
• Excellent follow-up skills and strong time management.
• Remote position requires reliable internet and a quiet background setting.

Qualifications

• Excellent communication skills, strong analytical and problem-solving skills.
• Ability to multi-task, prioritize duties, and have strong time management skills.
• Proficient computer skills with software applications such as Microsoft Office.
• Maintain a positive, empathetic, and professional attitude toward customers always.
• High school diploma or GED required.

Preferred Skills/Not Required

• Previous Medical Records Experience – Knowledge of HIPAA preferred but not required.
• 1+ year of Customer Service/Call Center experience – Preferred.