Customer Service Specialist - PT

About the role

Givens Estates, a non-profit Continuing Care Retirement Community, is seeking a Part-Time Customer Service Specialist to support our Independent Living Dining team. The primary purpose of this position is to create a warm and inviting dining experience for returning and new residents/guests.

The schedule for this position is 3-4 days a week, Monday through Saturday, with shifts varying from 11:00am–2:00pm and 3:30pm–7:30pm.

Responsibilities

• Proficient in the use of the POS system and provide cross-training to other staff regarding its use
• Complete opening and closing duties in a timely manner
• Keep beverage station, condiments, silverware, and all customer supplies stocked before, during, and after service
• Maintain high-quality customer service and serve as the primary person responsible for customer interactions
• Create a welcoming and inclusive environment for new team members
• Perform any other duties and/or tasks as assigned by an authorized supervisor

Requirements

• 1 year of experience in food service operations
• Working knowledge of sanitary standards related to food handling and preparation
• Ability to handle and operate equipment in the assigned area

Benefits

• Free short-term disability and life insurance
• Access to an employee assistance program
• Paid time off (PTO)
• Referral bonus program
• 403(b) retirement plan with up to a 6% matching contribution
• Educational assistance and professional development opportunities
• Flexible spending account (FSA)
• Access to AFLAC and Prudential Life insurance products
• Opportunities for advancement in a fast-growing nonprofit

Pay

$17.50 – $19.00/hour, based on experience.

About Givens

Givens Communities is a senior housing organization with a mission to expand the possibilities of aging by improving lives through communities, services, and outreach. We promote an environment of inclusion and belonging, aligning our words with actions to ensure everyone is welcomed and treated with dignity and respect. We prioritize innovative sustainability practices to protect natural resources and maintain a forward-thinking, progressive approach for residents seeking a purpose-driven life.

With over 50 years of experience, we provide housing to seniors of all socioeconomic backgrounds across Western North Carolina. We currently operate five communities—three life plan communities and two affordable communities—with plans to expand further in the coming years.