Customer Service Specialist - Phoenix, AZ
Customer Service Specialist
Primary Responsibilities
- Aids the Account Executive team in providing exceptional customer experiences.
- Manages customer orders from placement through shipment and billing.
- Maintains awareness of backorders, production schedules, and inventory reports.
- Communicates effectively with customers regarding backorder situations.
- Notifies the Account Executive or Customer Service Manager of any service-related concerns or issues.
Experience
- 1+ years of experience in customer service or an administrative role.
Knowledge, Skills & Abilities
- Excellent telephone skills.
- Proficient use of data entry software, particularly ERP systems like PeopleSoft and CRM software like Salesforce.
- Understanding of customer service principles and practices.
- Ability to build rapport and establish successful relationships with both internal and external customers.
Education, Licenses & Certifications
- High School diploma or GED.
Physical Demands and Work Environment
- Frequent use of the phone, selling goods, taking orders, and resolving customer issues.
- Occasional standing, walking, lifting up to 10 pounds, and repetitive computer and administrative tasks requiring hand activity.
- General office environment with occasional exposure to manufacturing areas.
- Must comply with safety standards and use required personal protective equipment.
Total Compensation
- Competitive compensation and benefits package including medical, dental, vision, life/AD&D/LTD insurance, 401k, and flexible spending account.
About the Role
Atlas Roofing Corporation is a privately owned company established in 1982, known for its innovative approach to providing high-performance roofing and construction materials. With operations spanning North America and worldwide, Atlas Roofing Corporation comprises four divisions: Roof and Wall Insulation, Shingles, Underlayments & Ventilation, Web Technologies, and Molded Products. The Customer Service Specialist position is available in Phoenix, AZ, focusing on building strong customer relationships and ensuring customer satisfaction.
Qualifications
Essential qualifications include:
- 1+ years of experience in customer service or an administrative role.
- Excellent telephone skills.
- Proficiency in data entry software, especially ERP systems like PeopleSoft and CRM software like Salesforce.
- Understanding of customer service principles and practices.
- Ability to build rapport and establish successful relationships with both internal and external customers.
Skills
- Excellent telephone skills.
- Proficient use of data entry software, particularly ERP systems like PeopleSoft and CRM software like Salesforce.
- Understanding of customer service principles and practices.
- Ability to build rapport and establish successful relationships with both internal and external customers.
Benefits
- Medical, Dental, Vision, Life/AD&D/LTD insurance.
- 401k plan.
- Flexible Spending Account.
Pay
Atlas Roofing Corporation offers a competitive compensation and vacation/holiday package, along with a comprehensive benefits program.
Schedule
Work frequently involves frequent use of the phone, selling goods, taking orders, and resolving customer issues. Occasional standing, walking, lifting up to 10 pounds, and repetitive computer and administrative tasks requiring hand activity are also part of the role. The physical demands and work environment are generally an office setting with occasional exposure to manufacturing areas.
Benefits
- Medical, Dental, Vision, Life/AD&D/LTD insurance.
- 401k plan.
- Flexible Spending Account.