Customer Service Specialist- Merchant Services

About the role

We are partnering with a leading financial services organization that is expanding a rapidly growing business unit and is seeking Customer Service Specialists to join their team.

Responsibilities

• Handle a high volume of inbound customer calls throughout the day.
• Deliver exceptional customer service with professionalism, empathy, and accuracy.
• Aid business customers by answering questions, resolving issues, and providing timely solutions.
• Create positive relationships while creating an outstanding customer experience.
• Navigate multiple systems and document customer interactions accurately.
• Work in a fast-paced, team-oriented call center environment.

Requirements

• Previous high-volume call center or customer service experience.
• Excellent communication and active listening skills.
• Professional phone presence and strong interpersonal skills.
• Ability to multitask and remain organized in a fast-paced environment.
• Positive attitude with a strong customer-first mindset.

Qualifications

• Banking or financial services experience.
• Merchant services or payment processing experience.
• CRM or ERP system experience.
• Microsoft Excel proficiency.
• Experience using AI productivity tools such as Microsoft Copilot.
• Sales, retention, or relationship management experience.

Preferred Qualifications

• Bilingual candidates are encouraged to apply.

Benefits

• Training: First two weeks - 100% onsite. After training - Hybrid schedule: Monday & Friday - Remote, Tuesday-Thursday - Onsite.
• Schedule: Standard schedule: 9:00 AM - 6:00 PM. Seasonal schedule (part of the year): 10:00 AM - 7:00 PM.

Pay

Competitive compensation package.

Schedule

Standard schedule: 9:00 AM - 6:00 PM. Seasonal schedule (part of the year): 10:00 AM - 7:00 PM.