Customer Service Specialist Licensed

About This Role

Wells Fargo is seeking a Customer Service Associate Licensed for the Service Fulfilment group in the Investment Contact Center as part of Wealth & Investment Management. As an associate, you'll complete service-fulfillment work (e.g., account maintenance, money-movement authorizations, and asset transfers), document actions to meet internal controls while balancing client experience, accuracy, and productivity targets. Learn more about the career areas and lines of business at wellsfragojobs.com.

Responsibilities

• Support internal and external customers by providing a variety of support services in account management, operations, documentation, customer service and technical support
• Identify opportunities for process improvements within Customer Service-Licensed
• Present recommendations for resolving more complex situations and exercise independent judgment while developing expertise in the policies, procedures and compliance requirements
• Collaborate and consult with colleagues, internal partners and stakeholders
• Provide guidance to less experienced staff

Requirements

• 2+ years of Customer Service-Licensed experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• US only: Successfully completed Financial Industry Regulatory Authority (FINRA) Series 7 and 63 or 7 and 66 examinations (or FINRA recognized equivalents) sufficient to qualify for immediate FINRA registration

Qualifications

• 6+ months working in an investment contact center environments and brokerage service fulfillment
• Working knowledge of account management, operations, documentation, funding, and related technical support activities
• High attention to detail and accuracy with a quality- and compliance-oriented mindset
• Strong customer service capability with strong de-escalation and complex issue-resolution skills
• Excellent verbal, written, and interpersonal communication to support client interactions and cross-team coordination
• Strong organization, multi-tasking, and prioritization skills; able to work independently within defined standards

Desired Qualifications

• Completed and active FINRA licenses (e.g., Series 7/63) or ability to obtain
• Intermediate Microsoft Office skills (Word, Excel, Outlook, PowerPoint)
• Proficiency navigating enterprise/CRM systems

Job Expectations

• US only: Obtaining and/or maintaining appropriate FINRA license(s) is required for ongoing employment in this position.
• Specific FINRA qualification exams obtained after 9/30/2018, the Securities Industry Essentials (SIE) exam co-requisite is required.