Customer Service Specialist I - Sturgis
About the role
As a Customer Service (Self Determination) Support Specialist or SDSS, you'll work on a team to deliver great customer service, over the phone, to people self-directing their care as well as other stakeholders.
Responsibilities
- Make and receive phone calls to support external and internal stakeholders
- Enter information into databases, such as a call log, for effective record keeping
- Prepare and send documents via DocuSign or email
- Affirm the proper naming and saving of documents in the document management system
- Afford assistance to customers in returning documents
- Manage DocuSign accounts and support issues from the operations staff and customers
- Ensure all compliance standards are met for audit purposes
- Timesheet reviewing and time tracking
- Accurately and efficiently complete payroll checklists for assigned agencies
- Work with your team leader to identify strategies for reducing errors
- Collaborate with your team to resolve rejected timesheet issues
Requirements
High School Diploma or GED required. Associate degree preferred.
Qualifications
Experience in customer service or a related field is preferred.
Skills
- Excellent communication skills
- Proficient in Microsoft Office Suite
- Ability to manage multiple tasks and prioritize effectively
- Strong organizational and time management skills
Benefits
GT Independence offers a hybrid work schedule (2 days in the office, 3 days from home) AFTER 90 days of employment. The position could become fully remote after one year of employment.
Pay
Competitive wages and benefits are provided.
Schedule
A hybrid work schedule (2 days in the office, 3 days from home) AFTER 90 days of employment. The position could become fully remote after one year of employment.
Benefits
Flexible paid time off, competitive wages & benefits, and meaningful opportunities for professional growth are offered.