Customer Service Specialist I - Customer Service Center

1. About Our Client:The organization operates within the banking industry, providing financial products and services through a call center. It addresses the challenge of delivering timely, professional customer support and resolving inquiries related to banking services. The company maintains regulatory compliance and focuses on supporting customers across various digital and traditional banking platforms. 2. About the Opportunity:The Customer Service Specialist I - Customer Service Center plays a key role in managing customer interactions by identifying, responding to, and resolving inquiries related to bank products and services. This position ensures high-quality customer support while adhering to service level standards, directly impacting customer satisfaction and retention. 3. Responsibilities:• Handle inbound customer calls regarding accounts, products, services, and digital banking• Use training and reference materials to resolve issues independently• De-escalate calls or escalate to supervisors when necessary• Take ownership of customer requests through to resolution• Assist customers with various devices and digital platforms• Complete customer transactions and correct account information with appropriate partners• Identify and promptly resolve customer complaints• Participate in weekly quality reviews and monthly department meetings• Maintain agent metric standards including calls handled, schedule adherence, and customer satisfaction• Keep current on deposit, loan, and digital banking products• Perform additional duties as assigned 4. Requirements:• High school diploma or GED• Minimum one year of customer service experience; banking experience preferred• Proficiency with Android and Apple devices, supported browsers, and operating systems• Strong time management and multitasking abilities• Effective communication, empathy, and active listening skills• Ability to work flexible schedules including outside normal banking hours• Capability to maintain confidentiality and professional demeanor• Skilled in using personal computers and managing home networking for virtual work• Ability to type quickly and accurately• Compliance with banking policies, procedures, laws, and regulations 5. Pay Range and Compensation Package:• Hourly wage range: $17.65 to $20.00• Eligible for approved overtime• $1.00 per hour shift premium after 6:00 pm• Includes 17 days of paid time off, 5 days short term disability, 11 paid holidays, and 1 float holiday 6. Benefits & Perks:• Medical insurance• Dental insurance• Vision insurance• Health Care Flexible Spending Account• Dependent Care Flexible Spending Account• Transportation Fringe Benefit Plan• Group Life and Long Term Disability Insurance• Optional Life Insurance and voluntary benefits including Cancer, Accident, Short-Term Disability, and Critical Illness policies• 401(k) with employee match Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.