Customer Service Specialist I

Overview

East West Bank is seeking a Customer Service Specialist I. The Customer Service Center Specialist performs a variety of customer service duties in a fast-paced call center environment to both internal and external customers.

Responsibilities

• Respond to customer inquiries regarding bank products and services, transaction requests and account maintenance related to their account
• Utilize active listening, express willingness to help, identify customer needs and deliver courteous, professional service in a manner reflecting positively on East West Bank
• Complete banking transactions and offer self-service bank products and services (e.g. Online Banking and Mobile Banking)
• Obtain a comprehensive knowledge of all East West Bank products and services as well as general information required to answer customer questions, support customer inquiries about our online banking
• Troubleshoot various problems and properly escalate to management as needed
• Other duties as assigned by management

Qualifications

• Professional working proficiency in Mandarin and or Spanish is a plus
• Some college preferred, high school graduate or equivalent required
• 1+ years experience serving in a customer service role
• Call center and/or retail banking experience a plus
• Tech savviness and/or experience troubleshooting technical issues a strong plus
• Requires close attention to detail, excellent verbal communication along with interpersonal and client service skills
• Must be able to troubleshoot and resolve customer concerns using critical thinking skills
• Strong PC, proficiency with Windows based applications and excellent math aptitude
• Ability to work independently and efficiently in a fast-paced environment
• The candidate must be punctual, maintain a good attendance record, and able to work flexible hours and days

Compensation

The base pay range for this position is USD $20.00/Hr. - USD $23.00/Hr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.