Customer Service Specialist - Franklin, OH

Primary Responsibilities

• Acts as a liaison between internal and external customers and advocates quality customer experience by leveraging on relationships, knowledge and experience
• Manages existing and new accounts relationships, promotes new products, communicates pricing information; responds promptly to requests; resolves complaints; and maintains quality service
• Handles all customer requests promptly managing customer orders from placement through shipment and billing
• Monitors backorders, reviews production, scheduling and inventory reports daily, and communicates in a timely manner with customers on backorder situations
• Advises management and outside sales of changes in lead time, or production problems that may impact customer service
• Completes Special Approval Request and Buying Agreements for deviated pricing as necessary
• Verifies price on orders taken to ensure billing accuracy to keep billing adjustments to a minimum
• Follows up proactively on quoted projects to assist in securing orders
• 25% Travel

Experience

• Customer account management experience preferably in a manufacturing environment

Knowledge, Skills & Abilities

• Excellent telephone skills (primary liaison between customer and company)
• Proficient use of data entry software, including experience with Enterprise Resource Planning (ERP) software such as PeopleSoft and customer relationship management software such as Salesforce
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Must be able to work well with many types of people
• Ability to build rapport and establish successful relationships with internal and external customers

Education, Licenses & Certifications

• A four (4) year college degree preferred, or a minimum of four (4) years' experience in customer account management preferably in a manufacturing environment

Pay

• Salary - Starting in the upper $40ks

Benefits

• Medical, Dental, Vision, Life/AD&D/LTD insurance, 401k and Flexible Spending Account