Customer Service Specialist (CUSTO006436)

Responsibilities

• Ensure safety is the foundation of daily work through vigilance and accountability
• Provide excellent customer service, organization skills, communication skills, and relationship management for assigned accounts
• Order acknowledgement, processing, modifications, and maintenance (contract files)
• Create and submit quotes to customers and field sales representatives
• Conduct proposal reviews and coordinate customer responses via portal / email
• Troubleshoot and follow up on late customer deliveries including problem solving and reporting on recovery plans (milestone charts, etc.)
• Support Finance in the resolution of unresolved invoices
• Ability to create and manage various Excel spreadsheets
• Responsible for creating daily reports for leadership on a weekly basis
• Coordinate product returns, repairs, and warranty claims
• Conduct and manage customer calls and onsite visits as needed. Providing order report status and updates

Requirements

• Associate’s degree or Equivalent experience
• Experience, training, and demonstrated performance in the following areas: Sales and customer service, Interpersonal skills (oral and written communication, integrity, teamwork, and respectful), Administrative Skills (organizational, time management, planning, problem solving)
• Experience Using MS Office, MS Excel, ERP Systems and customer portals
• Familiarity with sales and support with cross functional technical calls

Qualifications

• U.S. Citizen

Skills

• Contracts administration and contracting including FAR, DFAR, NNPI, ITAR, Import/Export, ISO, SOX
• Experience as a Customer Service Specialist for the Aerospace and Defense Markets
• Competitive Compensation
• Bonus platforms
• Holidays/Vacation/Sick Time
• 401k Savings & Investment Plan
• Tuition Reimbursement
• Medical/Dental/Vision Plans
• HSA/FSALife & Disability Insurance
• Accident/Hospital/Critical Care Plans
• Pet Insurance
• Gym & Rideshare Incentives
• Legal Insurance/Identity Theft
• Flexible Schedules
• 3 & 4-day work week
• ½ day Fridays