CUSTOMER SERVICE SPECIALIST - CLINIC TEMP

About the role

Provides administrative and technical support at a public health clinic. Assists clients on the phone and in person, determines eligibility for services, assesses client needs, and provides appropriate education and referrals.

Responsibilities

• Serves clients, customers, and staff on the telephone and/or in person.
• Administers and supports administrative tasks.
• Determines eligibility for services according to state and federal regulations.
• Affirmatively assesses client needs and provides appropriate education and referrals.
• Creates an inviting environment for clients by providing excellent, cheerful service.
• Assists clients on the phone and face-to-face by making appointments, triaging messages appropriately, and providing accurate information on services provided.
• Think critically to create a functional front-office environment for clients and co-workers.
• Maintain client confidentiality and perform all duties in a manner consistent with HIPAA rules and regulations.
• Receive incoming phone calls; schedule appropriate appointments for services and distribute messages appropriately.
• Cover incoming phone calls; schedule appropriate appointments for services and distribute messages appropriately.
• Coordinate collection of data to ensure proper billing information is obtained as well as demographic information for download into respective software (such as iCare, CIIS).
• Collect, receive, and reconcile revenue.
• Public Health Clinic Utilize practice management software appropriately.
• Develop and maintain in-depth knowledge of practice management software and supporting software such as CIIS.
• In-depth knowledge of insurance payers and ability to process payments accordingly.
• Ensure accurate patient data entry demonstrated by maintaining less than five registration errors per month.
• Prepare clients: prepare necessary lab documentation; determine financial ability to pay for services by verifying and calculating income; communicate appropriate payment plan; review documentation for accuracy and completeness.
• Perform appropriate charting and documentation.
• Assure accuracy and completeness of client documentation and services rendered.
• May be required to provide translation or interpretation for Spanish speaking clients if bilingual; bilingual capabilities desired.
• Front line eyes and ears for fraud and identity theft. Immediately report suspected fraud or identity theft to the supervisor.
• Requires analytical thinking and problem solving to assist staff handle situations and questions as they present themselves.
• Oral and written communication must be clear and effective.

Requirements

• High school diploma or GED.
• Bachelor's degree preferred.
• More than 3 years experience OR Any combination of education, training, and experience which provides the knowledge, skills, and abilities required for the job.

Qualifications

• Minimum Qualifications Required Education and Experience.

Skills

• Excellent oral and written communication skills.
• Analytical thinking and problem-solving skills.
• Ability to work independently and as part of a team.
• Knowledge of HIPAA rules and regulations.
• Basic computer skills, including proficiency with practice management software and supporting software such as CIIS.
• Ability to work in a fast-paced, high-stress environment.
• Ability to lift up to 10 pounds.

Benefits

• Mesa County benefits including Medical, Dental, Vision, Retirement, Paid Sick and Vacation Leave, Life insurance, and Long term disability.