Customer Service Specialist - Automotive Finishes

Work location: Automotive Finishes #9831, 2021 130th Ave NE, Bellevue, WA 98005.

Responsibilities

• Prepare orders for delivery or pickup according to schedule in a safe and timely manner (load, pack, wrap, label, ship).
• Load and unload products from deliveries.
• Operate all material‑handling, tinting, mixing and testing equipment safely.
• Operate and maintain warehouse vehicles and equipment, including forklifts, hand trucks/pallet jacks, carts, etc.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Process sales transactions in the POS accurately and consistently with policies and procedures.
• Communicate and cooperate with supervisors and coworkers.
• Keep a clean and safe working environment and optimize space utilization.
• Follow quality service standards and comply with procedures, rules, and regulations.
• Ensure that the stockroom is organized.
• Comply with inventory control procedures and assist with bi‑annual inventory review.
• Complete monthly and quarterly safety training.
• Assist with the semi‑annual physical inventory process.
• Assist in promoting sales specials and initiatives.
• When needed, perform key‑holder duties such as branch opening, end‑of‑day procedures, and nightly bank deposits.

Qualifications

Minimum Requirements:

• At least eighteen (18) years of age.
• Legally authorized to work in the United States without sponsorship now or in the future.
• Valid, unrestricted driver’s license.
• Ability to retrieve material from shelves and floor stacks and lift/carry up to 50 lb frequently and up to 70 lb occasionally (with or without reasonable accommodation).
• Willingness to work all scheduled hours (with or without reasonable accommodation).
• At least one (1) year of work experience in customer service, retail, or sales.

Preferred Qualifications:

• At least one (1) year of experience in a Sherwin‑Williams Automotive Branch or in the automotive industry.
• At least two (2) years of experience in customer service, retail, or sales.
• At least one (1) year of experience using material‑handling equipment (e.g., forklifts, pallet jacks, hand trucks, order pickers, vacuum hoists, drum dollies, conveyor belts, etc.).
• High school diploma or GED.

Benefits

• Medical, dental, and vision coverage.
• Flexible Spending Accounts (FSAs).
• Disability coverage.
• Security, retirement, and savings benefits.
• Generous time‑away‑from‑work package including personal leave, paid parental leave, medical leave, vacation, and holidays.
• 0–10 paid holidays per year (including one floating holiday).
• 3–13 paid vacation days in the year of hire (prorated), with a minimum of three front‑loaded paid “flex” days for unplanned absences.
• Paid sick‑leave accrual: 1 hour per 40 hours worked (Washington state) or 1 hour per 30 hours worked (Seattle).
• Four workweeks of paid military leave on a 12‑month rolling calendar.
• Five days of paid bereavement leave for the death of an immediate family member and three days for other family members.
• After one year of employment, two weeks of paid parental leave for birth, adoption, or foster placement.
• Eligibility for performance‑based bonus.

Schedule

Full‑time, Monday through Friday, 8 am – 5 pm (subject to change based on business needs).