Customer Service Specialist - Automotive Finishes

Responsibilities

• Prepare orders for delivery or pickup according to schedule in a safe and timely manner (load, pack, wrap, label, ship)
• Load and unload products from deliveries
• Operate all material handling, tinting, mixing and testing equipment in a safe manner
• Operate and maintain warehouse vehicles and equipment, including but not limited to forklifts, hand trucks/pallet jacks, carts, etc.
• Aid customers in person and over the phone by determining needs and presenting appropriate products and services
• Process sales transactions in the POS accurately and consistently with policies and procedures
• Communicate and cooperate with supervisors and coworkers
• Keep a clean and safe working environment and optimize space utilization
• Follow quality service standards and comply with procedures, rules, and regulations
• Ensure that the stockroom is organized
• Comply with inventory control procedures and assist with bi-annual inventory review
• Absorb and promote sales specials and initiatives, as needed

Qualifications

• Minimum Requirements: Must be at least eighteen (18) years of age; must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future; must have a valid, unrestricted driver’s license; must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion; must be willing to work all scheduled hours, with or without reasonable accommodation; must have at least one (1) year of work experience in customer service, retail, or sales
• Preferred Qualifications: Have at least one (1) year of work experience in a Sherwin-Williams Automotive Branch, or in automotive Industry; Have at least two (2) years of work experience in customer service, retail, or sales; Have at least one (1) year of work experience using material handling equipment (for example, forklifts (stand and sit), pallet jacks, hand trucks, order pickers, vacuum hoists, drum dollies, conveyor belts, etc.); Have at least a High School diploma or GED

About the Role

The Customer Service Specialist is essential to the success of our Automotive branches. The Customer Service Specialist works closely with our customers to determine their needs, answer their questions about our Automotive Sherwin-Williams products, and recommend the right solutions. The Customer Service Specialist is also expected to promptly resolve customer concerns and ensure maximum client satisfaction. The Customer Service Specialist is also responsible for receiving and preparing orders and safely moving, loading, and delivering products.

The individual selected for this role will be expected to work at Automotive Branch #9251 located at 1449 Trae Lane, Lithia Springs, GA 30122. This is a full-time position working Monday through Friday between the hours of 8am and 5pm based on business needs and subject to change.

Skills

Must be able to communicate effectively with customers and colleagues, both in person and over the phone.

Benefits

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter, and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us.

Pay

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs.

Schedule

This is a full-time position working Monday through Friday between the hours of 8am and 5pm based on business needs and subject to change.