Customer Service Specialist - Automotive Finishes
Sherwin-Williams · North Charleston, SC · 3 wk ago
Customer ServiceFull-time
We need to output HTML fragment with sections: headings using for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We must not repeat job title as heading. No Job ID. Remove boilerplate, navigation, legal, EEO, etc. Keep substantive info.
We need to parse the job description.
Content:
- Intro paragraph: "The Customer Service Specialist is essential to the success of our Automotive branches. The Customer Service Specialist works closely with our customers to determine their needs, answer their questions about our Automotive Sherwin-Williams products, and recommend the right solutions. The Customer Service Specialist is also expected to promptly resolve customer concerns and ensure maximum client satisfaction. The Customer Service Specialist is also responsible for receiving and preparing orders and safely moving, loading, and delivering products. The individual selected for this role will be expected to work at Automotive Finishes #9205 located at 3161 W Montague Ave, North Charleston, SC 29418. This is a full-time position working Monday through Friday between the hours of 8am and 5pm based on business needs and subject to change. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public."
We can treat this as "About the role" maybe. Or "Responsibilities" later.
Responsibilities list: bullet points under "Responsibilities". They are:
- Prepare orders for delivery or pickup according to schedule in a safe and timely manner (load, pack, wrap, label, ship)
- Load and unload products from deliveries
- Operate all material handling, tinting, mixing and testing equipment in a safe manner
- Operate and maintain warehouse vehicles and equipment, including but not limited to forklifts, hand trucks/pallet jacks, carts, etc.
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Process sales transactions in the POS accurately and consistently with policies and procedures
- Communicate and cooperate with supervisors and coworkers
- Keep a clean and safe working environment and optimize space utilization
- Follow quality service standards and comply with procedures, rules, and regulations
- Ensure that the stockroom is organized
- Comply with inventory control procedures and assist with bi-annual inventory review
- Complete Monthly and Quarterly Safety Training
- Assist with the Physical Inventory Process, which is conducted semi-annually
- Assist in promoting sales specials and initiatives*
- Based on business needs, keyholder responsibilities include completing Branch Opening and end-of-day procedures and making nightly bank deposits
Qualifications: Minimum Requirements bullet list:
- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must have a valid, unrestricted driver’s license
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, with or without reasonable accommodation
- Must have at least one (1) year of work experience in customer service, retail, or sales
Preferred Qualifications bullet list:
- Have at least one (1) year of work experience in a Sherwin-Williams Automotive Branch, or in automotive Industry
- Have at least two (2) years of work experience in customer service, retail, or sales
- Have at least one (1) year of work experience using material handling equipment (for example, forklifts (stand and sit), pallet jacks, hand trucks, order pickers, vacuum hoists, drum dollies, conveyor belts, etc.)
- Have at least a High School diploma or GED
Also there is "#SHWSales" maybe a tag; ignore.
About Us paragraph: "At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in: Life … with rewards, benefits and the flexibility to enhance your health and well-being Career … with opportunities to learn, develop new skills and grow your contribution Connection … with an inclusive team and commitment to our own and broader communities It's all here for you... let's Create Your Possible"
We could treat as "About the company" maybe not required heading. Could be part of "About the role" or separate "About Us". The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can include "About the role" and maybe "About Us" not listed but could be considered "About the role". We'll include "About the role" covering intro and maybe about us.
We also have "What is the Process to get Started?" which is application instructions; we must remove application instructions. So drop that.
Also "Compensation decisions..." etc about wage range etc. There's mention of wage range but not actual numbers. The instruction: never create Pay/Schedule/Benefits sections unless posting actually states them. There's no explicit pay range numbers, just generic statements. So we should not create Pay, Benefits, Schedule sections unless they have concrete info. Schedule: they said "This is a full-time position working Monday through Friday between the hours of 8am and 5pm based on business needs and subject to change." That's schedule info. So we can include a Schedule section with that sentence. Benefits: they mention benefits generally but not specific; they say "A general description of benefits offered can be found at ..." Not specific. So we should not create Benefits section because no concrete benefits listed. Pay: no concrete numbers, so omit.
Skills: not explicitly listed; we could infer but better not create unless explicit. So we may omit Skills.
Requirements: Could be same as Qualifications? The instruction includes Requirements as possible heading. We have Qualifications (minimum and preferred). We could put Requirements heading for minimum requirements, and Qualifications for preferred? Or combine. But we need to avoid thin sections. Let's make:
- About the role (intro + about us)
- Responsibilities (list)
- Requirements (minimum requirements)
- Qualifications (preferred qualifications)
- Schedule (hours)
We should not repeat job title. Ensure we preserve all substantive info.
We need to output only HTML fragment, no or . Use
for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We must not repeat job title as heading. No Job ID. Remove boilerplate, navigation, legal, EEO, etc. Keep substantive info.
We need to parse the job description.
Content:
- Intro paragraph: "The Customer Service Specialist is essential to the success of our Automotive branches. The Customer Service Specialist works closely with our customers to determine their needs, answer their questions about our Automotive Sherwin-Williams products, and recommend the right solutions. The Customer Service Specialist is also expected to promptly resolve customer concerns and ensure maximum client satisfaction. The Customer Service Specialist is also responsible for receiving and preparing orders and safely moving, loading, and delivering products. The individual selected for this role will be expected to work at Automotive Finishes #9205 located at 3161 W Montague Ave, North Charleston, SC 29418. This is a full-time position working Monday through Friday between the hours of 8am and 5pm based on business needs and subject to change. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public."
We can treat this as "About the role" maybe. Or "Responsibilities" later.
Responsibilities list: bullet points under "Responsibilities". They are:
- Prepare orders for delivery or pickup according to schedule in a safe and timely manner (load, pack, wrap, label, ship)
- Load and unload products from deliveries
- Operate all material handling, tinting, mixing and testing equipment in a safe manner
- Operate and maintain warehouse vehicles and equipment, including but not limited to forklifts, hand trucks/pallet jacks, carts, etc.
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Process sales transactions in the POS accurately and consistently with policies and procedures
- Communicate and cooperate with supervisors and coworkers
- Keep a clean and safe working environment and optimize space utilization
- Follow quality service standards and comply with procedures, rules, and regulations
- Ensure that the stockroom is organized
- Comply with inventory control procedures and assist with bi-annual inventory review
- Complete Monthly and Quarterly Safety Training
- Assist with the Physical Inventory Process, which is conducted semi-annually
- Assist in promoting sales specials and initiatives*
- Based on business needs, keyholder responsibilities include completing Branch Opening and end-of-day procedures and making nightly bank deposits
Qualifications: Minimum Requirements bullet list:
- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must have a valid, unrestricted driver’s license
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, with or without reasonable accommodation
- Must have at least one (1) year of work experience in customer service, retail, or sales
Preferred Qualifications bullet list:
- Have at least one (1) year of work experience in a Sherwin-Williams Automotive Branch, or in automotive Industry
- Have at least two (2) years of work experience in customer service, retail, or sales
- Have at least one (1) year of work experience using material handling equipment (for example, forklifts (stand and sit), pallet jacks, hand trucks, order pickers, vacuum hoists, drum dollies, conveyor belts, etc.)
- Have at least a High School diploma or GED
Also there is "#SHWSales" maybe a tag; ignore.
About Us paragraph: "At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in: Life … with rewards, benefits and the flexibility to enhance your health and well-being Career … with opportunities to learn, develop new skills and grow your contribution Connection … with an inclusive team and commitment to our own and broader communities It's all here for you... let's Create Your Possible"
We could treat as "About the company" maybe not required heading. Could be part of "About the role" or separate "About Us". The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can include "About the role" and maybe "About Us" not listed but could be considered "About the role". We'll include "About the role" covering intro and maybe about us.
We also have "What is the Process to get Started?" which is application instructions; we must remove application instructions. So drop that.
Also "Compensation decisions..." etc about wage range etc. There's mention of wage range but not actual numbers. The instruction: never create Pay/Schedule/Benefits sections unless posting actually states them. There's no explicit pay range numbers, just generic statements. So we should not create Pay, Benefits, Schedule sections unless they have concrete info. Schedule: they said "This is a full-time position working Monday through Friday between the hours of 8am and 5pm based on business needs and subject to change." That's schedule info. So we can include a Schedule section with that sentence. Benefits: they mention benefits generally but not specific; they say "A general description of benefits offered can be found at ..." Not specific. So we should not create Benefits section because no concrete benefits listed. Pay: no concrete numbers, so omit.
Skills: not explicitly listed; we could infer but better not create unless explicit. So we may omit Skills.
Requirements: Could be same as Qualifications? The instruction includes Requirements as possible heading. We have Qualifications (minimum and preferred). We could put Requirements heading for minimum requirements, and Qualifications for preferred? Or combine. But we need to avoid thin sections. Let's make:
- About the role (intro + about us)
- Responsibilities (list)
- Requirements (minimum requirements)
- Qualifications (preferred qualifications)
- Schedule (hours)
We should not repeat job title. Ensure we preserve all substantive info.
We need to output only HTML fragment, no or . Use for headings, - for lists,
for prose.
Let's craft.
First, About the role: combine intro paragraph and About Us paragraph? Might be long but okay.
We'll put:
About the role
The Customer Service Specialist is essential to the success of our Automotive branches. The Customer Service Specialist works closely with our customers to determine their needs, answer their questions about our Automotive Sherwin-Williams products, and recommend the right solutions. The Customer Service Specialist is also expected to promptly resolve customer concerns and ensure maximum client satisfaction. The Customer Service Specialist is also responsible for receiving and preparing orders and safely moving, loading, and delivering products. The individual selected for this role will be expected to work at Automotive Finishes #9205 located at 3161 W Montague Ave, North Charleston, SC 29418. This is a full-time position working Monday through Friday between the hours of 8am and 5pm based on business needs and subject to change. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in: Life … with rewards, benefits and the flexibility to enhance your health and well-being Career … with opportunities to learn, develop new skills and grow your contribution Connection … with an inclusive team and commitment to our own and broader communities It's all here for you... let's Create Your Possible
Now Responsibilities:
Responsibilities
- Prepare orders for delivery or pickup according to schedule in a safe and timely manner (load, pack, wrap, label, ship)
- Load and unload products from deliveries
- Operate all material handling, tinting, mixing and testing equipment in a safe manner
- Operate and maintain warehouse vehicles and equipment, including but not limited to forklifts, hand trucks/pallet jacks, carts, etc.
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Process sales transactions in the POS accurately and consistently with policies and procedures
- Communicate and cooperate with supervisors and coworkers
- Keep a clean and safe working environment and optimize space utilization
- Follow quality service standards and comply with procedures, rules, and regulations
- Ensure that the stockroom is organized
- Comply with inventory control procedures and assist with bi-annual inventory review
- Complete Monthly and Quarterly Safety Training
- Assist with the Physical Inventory Process, which is conducted semi-annually
- Assist in promoting sales specials and initiatives
- Based on business needs, keyholder responsibilities include completing Branch Opening and end-of-day procedures and making nightly bank deposits
Now Requirements (minimum):
Requirements
- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must have a valid, unrestricted driver’s license
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, with or without reasonable accommodation
- Must have at least one (1) year of work experience in customer service, retail, or sales
Now Qualifications (preferred):
Qualifications
- Have at least one (1) year of work experience in a Sherwin-Williams Automotive Branch, or in automotive Industry
- Have at least two (2) years of work experience in customer service, retail, or sales
- Have at least one (1) year of work experience using material handling equipment (for example, forklifts (stand and sit), pallet jacks,
- for lists,
for prose. Let's craft. First, About the role: combine intro paragraph and About Us paragraph? Might be long but okay. We'll put:
About the role
The Customer Service Specialist is essential to the success of our Automotive branches. The Customer Service Specialist works closely with our customers to determine their needs, answer their questions about our Automotive Sherwin-Williams products, and recommend the right solutions. The Customer Service Specialist is also expected to promptly resolve customer concerns and ensure maximum client satisfaction. The Customer Service Specialist is also responsible for receiving and preparing orders and safely moving, loading, and delivering products. The individual selected for this role will be expected to work at Automotive Finishes #9205 located at 3161 W Montague Ave, North Charleston, SC 29418. This is a full-time position working Monday through Friday between the hours of 8am and 5pm based on business needs and subject to change. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in: Life … with rewards, benefits and the flexibility to enhance your health and well-being Career … with opportunities to learn, develop new skills and grow your contribution Connection … with an inclusive team and commitment to our own and broader communities It's all here for you... let's Create Your Possible
Now Responsibilities:Responsibilities
- Prepare orders for delivery or pickup according to schedule in a safe and timely manner (load, pack, wrap, label, ship)
- Load and unload products from deliveries
- Operate all material handling, tinting, mixing and testing equipment in a safe manner
- Operate and maintain warehouse vehicles and equipment, including but not limited to forklifts, hand trucks/pallet jacks, carts, etc.
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Process sales transactions in the POS accurately and consistently with policies and procedures
- Communicate and cooperate with supervisors and coworkers
- Keep a clean and safe working environment and optimize space utilization
- Follow quality service standards and comply with procedures, rules, and regulations
- Ensure that the stockroom is organized
- Comply with inventory control procedures and assist with bi-annual inventory review
- Complete Monthly and Quarterly Safety Training
- Assist with the Physical Inventory Process, which is conducted semi-annually
- Assist in promoting sales specials and initiatives
- Based on business needs, keyholder responsibilities include completing Branch Opening and end-of-day procedures and making nightly bank deposits
Requirements
- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must have a valid, unrestricted driver’s license
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, with or without reasonable accommodation
- Must have at least one (1) year of work experience in customer service, retail, or sales
Qualifications
- Have at least one (1) year of work experience in a Sherwin-Williams Automotive Branch, or in automotive Industry
- Have at least two (2) years of work experience in customer service, retail, or sales
- Have at least one (1) year of work experience using material handling equipment (for example, forklifts (stand and sit), pallet jacks,