Customer Service Specialist - Automotive Finishes

About the Role

This full-time position is located at Automotive Branch #9208, 6300 Jimmy Carter Blvd., Norcross, GA 30071. The schedule is Monday through Friday between the hours of 8am and 5pm, based on business needs and subject to change. Job duties involve contact with customers, which may include minors, and access to cash, payment methods, electronic equipment, personal information, store merchandise, and other items of value. A review of criminal history is required for this role.

Responsibilities

• Prepare orders for delivery or pickup according to schedule in a safe and timely manner (load, pack, wrap, label, ship).
• Load and unload products from deliveries.
• Operate all material handling, tinting, mixing, and testing equipment safely.
• Operate and maintain warehouse vehicles and equipment, including forklifts, hand trucks/pallet jacks, and carts.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Process sales transactions in the POS accurately and consistently with policies and procedures.
• Communicate and cooperate with supervisors and coworkers.
• Maintain a clean and safe working environment and optimize space utilization.
• Follow quality service standards and comply with procedures, rules, and regulations.
• Ensure the stockroom is organized and comply with inventory control procedures.
• Assist with bi-annual inventory review and complete Monthly and Quarterly Safety Training.
• Assist in the Physical Inventory Process, conducted semi-annually.
• Assist in promoting sales specials and initiatives.
• Based on business needs, perform keyholder responsibilities including branch opening, end-of-day procedures, and nightly bank deposits.

Requirements

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
• Must have a valid, unrestricted driver’s license.
• Able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion, with or without reasonable accommodation.
• Willing to work all scheduled hours, with or without reasonable accommodation.
• At least one (1) year of work experience in customer service, retail, or sales.

Preferred Qualifications

• At least one (1) year of work experience in a Sherwin-Williams Automotive Branch or in the automotive industry.
• At least two (2) years of work experience in customer service, retail, or sales.
• At least one (1) year of work experience using material handling equipment (e.g., forklifts, pallet jacks, hand trucks, order pickers, vacuum hoists, drum dollies, conveyor belts).
• High School diploma or GED.

About Us

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings, and innovative solutions make the places and spaces in our world brighter and stronger. We invest in our employees through rewards, benefits, and opportunities to learn, develop new skills, and grow contributions. We offer flexibility to enhance health and well-being, career development, and an inclusive team environment.

Benefits

A general description of benefits offered can be found at http://www.myswbenefits.com/. Benefits include retirement, health care, total well-being support, and commuter benefits.

Pay

Compensation decisions depend on factors such as skill sets, experience, training, licensure, certifications, and business needs. The wage range for this role takes into account these factors and has not been adjusted for geographic differentials.