Customer Service Specialist

About the role

Looking for a stable, full-time opportunity where you can help customers and grow with a fast-paced company? West Shore Home is hiring a Customer Service Specialist to support our Lexington branch.

Responsibilities

• Handle inbound and outbound customer calls
• Aid customers with post-installation service requests
• Schedule service appointments and coordinate necessary follow-up
• Order replacement parts through manufacturers when needed
• Communicate schedule updates and service timelines to customers
• Escalate urgent customer concerns to branch leadership when appropriate

Requirements

• Strong communication and customer service skills
• Ability to work independently and stay organized
• Positive, solution-oriented mindset
• Comfortable managing multiple tasks in a fast-paced environment
• Previous customer service experience preferred

Qualifications

• High school diploma or equivalent
• Experience in a customer service role is a plus

Skills

• Excellent verbal and written communication skills
• Problem-solving abilities
• Customer-focused attitude

Benefits

• $20–$22/hour compensation
• Paid training
• Medical, Dental, and Vision insurance
• 401(k) with company match
• PTO and paid holidays
• Employee discounts and referral program
• Career growth opportunities

Pay

$20–$22/hour

Schedule

Monday–Friday | 7:30am–4:00pm | Full-Time

About West Shore Home

West Shore Home is a fast-growing home remodeling company specializing in Bathrooms, Windows, Doors, and Flooring, with more than 40 locations nationwide and over 3,000 employees. We’re committed to creating a supportive culture where employees can grow, succeed, and make an impact.

All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities.