Customer Service Specialist

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Review information provided in RFQs and prepare accurate quotes.
• Review and process purchase orders and ensure all required information is included. If any information is missing, work with internal departments and/or customers to obtain missing information.
• Communicate order status updates and proactively resolve discrepancies to ensure on-time delivery.
• Collaborate with purchasing and production to confirm raw material availability and production scheduling.
• Cooky with shipment with the customer based on the scheduling of project(s) for raw material acquisitions, production capacity/status, and delivery requirements.
• Relay information from customers to engineering and production departments regarding order changes and/or clarifications.
• Address customer inquiries such as order status, freight rates, price-list quotes, product information, discrepancies and complaints.
• Perform other duties as assigned.

COMPETENCIES

• Critical Thinking: Seek information, use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems, and make conclusions.
• Initiative: Identifying what needs to be done and performing those duties fully without being asked or before the situation requires it.
• Customer Service: Able to develop and maintain strong relationships by listening, understanding, and responding to identified needs in a timely manner.
• Attention to Detail: Accomplish tasks and processes completely and with a high level of accuracy.
• Teamwork and Cooperation: The ability to work cooperatively within diverse teams, work groups, and across the organization, to achieve group and organizational goals.

MINIMUM REQUIRED QUALIFICATIONS

• Education: High School Diploma or Equivalent.
• Experience and/or Training: 1 year of experience in Customer Service.
• Technology/Equipment: Proficiency working in Microsoft Office Suite.

PREFERRED QUALIFICATIONS

• Education: Associate Degree in Administration Services.
• Experience and/or Training: Experience with Project management in a manufacturing environment.
• Technology/Equipment: None.

WORKING ENVIRONMENT

• Indoor office working environment.
• Office is temperature-controlled all year round.
• Minimal hazards identified.