Customer Service Specialist

Duties & Responsibilities

• Assist the Customer Service Supervisor with daily administration of the card office by monitoring customer interactions to meet quality control standards, and identifying opportunities for process improvement.
• Foster a healthy, high-performing team environment through effective communication, motivation, and active team building.
• Leading front-line customer service support by being thoroughly knowledgeable of departmental policies and procedures.
• Aid the Customer Service Supervisor with hiring, supervising, training, and development of all student and hourly employees.
• Monitor and respond to customer service email and phone call requests.
• Process and reconcile the deposits from daily sales transactions.
• Maintain office supply inventory and ensure inventory logs are up to departmental standards.
• Troubleshoot some office equipment issues.

Minimum Qualifications

• 3-5 years customer service experience specializing in several areas of customer relations.
• 3-5 years related experience working in an administrative office.
• 3+ years of accounting and cashiering experience.
• Strong customer service skills with excellent written and verbal communication.
• Strong computer skills with technical and working knowledge of MS Word and Excel.
• Highly organized professional with the ability to prioritize tasks and strong attention to detail.
• Experience effectively handling multiple and competing priorities while providing exceptional customer service to customers and to office staff.
• Experience using appointment scheduling software/platforms.
• Experience hiring and supervising student workers and/or hourly employees in a university/college setting.
• Must be able to take initiative, work independently and with a variety of personalities in professional business situations.
• Must have reliable transportation and can work weekends if needed.
• Demonstrated ability to work in and foster an environment of respect, professionalism and civility with a population of faculty, staff, and students from all backgrounds and experiences, or a commitment to do so as a staff member at VCU.

Preferred Qualifications

• Bachelor's Degree in Business Administration, Public Relations of similar field.
• Prior experience working for a college or university.
• Experience using VCU financial records system (Banner) and following state/university procurement procedures.
• Working knowledge of Google applications.

Salary Range

$40,000 – $47,500

Benefits

All full-time university staff are eligible for VCU’s robust benefits package that includes comprehensive health benefits, paid annual and holiday leave, generous tuition benefits, retirement planning and savings options, tax-deferred annuity and cash match programs, employee discounts, well-being resources, abundant opportunities for career development and advancement, and more.

FLSA Exemption Status

Non-Exempt

Hours per Week

40

Restricted Position

No

ORP Eligible

No

Flexible Work Arrangement

Fully Onsite

University Job Title

19024N - Sr Customer Service Rep GA 1

Contact Information

Contact Name: Mary Teller
Contact Email: mkteller@vcu.edu