Customer Service Specialist

Responsibilities

• Offer excellent customer service assisting our clients with our software-as-a-service products via phone and email.
• Leverage, develop and maintain a knowledgebase of problems and solutions to assist your teammates.
• Provide accurate documentation in our ticketing system on each customer interaction noting details in incident or request, customer contact information, and progress or resolution.
• Provide helpful, friendly support explaining application functionality, assisting customers to increase their own knowledge of our software.
• Troubleshoot and resolve navigation, software usage, and/or system and connectivity issues, escalating when necessary to ensure timely resolution.

Requirements

• College Degree preferred
• Must have 1+ years of experience in customer service
• Experience troubleshooting and training customers on software products preferred
• Bilingual in Spanish preferred
• Proficient in MS Office products
• Excellent written and verbal communication skills
• Strong problem solving and follow-up abilities

Benefits

This position offers a competitive salary and flexible work schedule options, including 4 days 8am-5pm and 1 day 10am-7pm or 3 days 8am-5pm, 1 day 9am-6pm and 1 day 10am-7pm.